The Ping Proxies billing system is built on Stripe’s subscription architecture, providing flexible billing cycles and a credit balance system for managing your proxy services.

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Best Practices

  1. Maintain sufficient credit balance: Ensure smooth service continuity by keeping your credit balance topped up
  2. Use quarterly or annual billing for better pricing on long-term commitments
  3. Top up before API purchases since credit is required for all API-initiated purchases

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Credit System

The credit system serves as a prepaid balance that is used for all API purchases.

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API Purchasing Requirement

Services can only be purchased via the API using your account credit balance. You must top up your account with credit prior to using the API to make purchases.

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Viewing Your Credit Balance

You can check your current credit balance through the API: 
curl --request GET \
  --url 'https://api.pingproxies.com/1.0/public/user/customer/retrieve' \
  --header 'X-API-Public-Key: your_public_key' \
  --header 'X-API-Private-Key: your_private_key'
The response includes your current credit balance: 
{
  "data": {
    "credit_balance": 500, #displayed in cents
    // Other customer fields...
  },
  "message": "Customer successfully retrieved."
}

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Adding Credit

You can add credit to your account via the dashboard top up flow. Credit can be added by card payment, cryptocurrency or ACH payment. Add Ping Proxies Credit

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Invoice Generation & Credit Application

Invoices are generated at key points in the service lifecycle:
  1. Initial Purchase: When you first purchase a service
  2. Renewal: At the end of each billing cycle
  3. Service Reconfigurations or Top Ups: When service quantity or billing cycloe is reconfigured

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Automatic Credit Application

When an invoice is generated, the system automatically:
  1. Checks your available credit balance
  2. Applies the credit to reduce the invoice amount
  3. Updates your remaining credit balance
Example of how credit is applied during checkout: 
curl --request POST \
  --url 'https://api.pingproxies.com/1.0/public/user/checkout/quote' \
  --header 'Content-Type: application/json' \
  --header 'X-API-Public-Key: your_public_key' \
  --header 'X-API-Private-Key: your_private_key' \
  --data '{
    "product_code": "isp_us",
    "quantity": 5,
    "cycle_interval": "month",
    "cycle_interval_count": 1
  }'
Quote response showing credit application: 
{
  "data": {
    "before_discount_total": 1750,
    "credit_balance": 500,
    "customer_credit_balance_applied": true,
    "customer_credit_balance_applied_amount": 500,
    "total": 1750,
    "total_after_applied_credit": 1250
  },
  "message": "Quote generated successfully."
}

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Credit Return on Voided Invoices

If an invoice with applied credit is voided or canceled due to lack of payment after 48 hours, the credit is automatically released back to your account balance.

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Invoice Statuses

Invoices can exist in several states:
StatusDescription
draftInvoice has been created but not finalized
openInvoice has been finalized and awaiting payment
paidInvoice has been paid (either with credit or payment method)
voidInvoice has been voided and will not be paid
For API purchases, invoices are typically in either ‘paid’ status (if covered by credit) or ‘open’ status (if additional payment is needed).

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Billing Cycle & Invoice Flow

  1. Service Creation: A service is purchased through the API using account credit
  2. Initial Invoice: Generated and marked as paid (if fully covered by credit)
  3. Service Activation: Service becomes active after payment
  4. Renewal Invoice: Generated at the end of the billing cycle
  5. Automatic Credit Application: Available credit is applied to the renewal invoice
  6. Service Continuation: Service continues if invoice is paid successfully within 48 hours of generation.

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Checking Invoice Status

You can view open invoices requiring payment: 
curl --request GET \
  --url 'https://api.pingproxies.com/1.0/public/user/invoice/search?invoice_status=open' \
  --header 'X-API-Public-Key: your_public_key' \
  --header 'X-API-Private-Key: your_private_key'
You can view invoices associated with a service: 
curl --request GET \
  --url 'https://api.pingproxies.com/1.0/public/user/service/retrieve/API-1234-5678' \
  --header 'X-API-Public-Key: your_public_key' \
  --header 'X-API-Private-Key: your_private_key'
The response will include the open_invoice_id field if there’s a pending invoice: 
{
  "data": {
    "service_id": "API-1234-5678",
    "service_name": "AT&T ISP Proxies [US]",
    "service_status": "active",
    "open_invoice_id": "in_1TsPgdB2BUlqim5lkTytLb8K",
    // Other service fields...
  },
  "message": "Service successfully retrieved."
}