Eligibility Requirements
To qualify for a refund, all of the following conditions must be met:- Time Limit: Refund must be requested within 24 hours of purchase
- Usage Limit: Bandwidth usage cannot exceed 2GB or 25% of your allocated bandwidth (whichever is lower)
- Customer Limit: Each customer is limited to one refund during their lifetime with our service
- Account Standing: Account must be in good standing with no Acceptable Use Policy violations
How to Request a Refund
To request a refund:- Email support@pingproxies.com within 24 hours of your purchase
- Include your account details and order information
- Provide a clear reason for your refund request
- Our support team will review your request and respond within 1-2 business days
All refund decisions are made at our sole discretion based on the eligibility criteria outlined in this policy.
Processing Timeline
Approved refunds will be processed within 5-10 business days to your original payment method. Processing times may vary depending on your payment provider.Exclusions
The following services and situations are not eligible for refunds:Service Exclusions
- Free trials and promotional services
- Services with terms shorter than one month
- Custom term services or special contracts
Customer Exclusions
- Customers who have previously received a refund from us
- Customers who have initiated chargebacks or payment disputes
- Accounts with Acceptable Use Policy violations
Usage Exclusions
- Services where bandwidth usage exceeds 2GB or 25% of allocation
- Requests submitted after the 24-hour purchase window
Important Notes
- Refunds are processed to the original payment method only
- We do not offer partial refunds or account credits as alternatives to full refunds
- This policy may be updated at our discretion; the most current version will always be available on our website
- Refund eligibility is determined solely by Ping Technology Labs LTD