Replacement Policy

On rare occasions, we may need to replace proxies due to force majeure events such as subnet lease recalls, extended network disruptions in specific locations, or other circumstances deemed necessary by Ping Technology Labs LTD.

We strive to minimize any inconvenience caused by such replacements and will work to ensure continued service quality.

On these occasions, you will receive electronic communication about the replacement event and you can view the replacements via the Replacements page in the dashboard.

You can view all your replacements from this page and export your new proxies. We’ll also include the reason for the replacement and the status of the replacement.

Replacement Requests

We do not offer in-term proxy replacements, however, if you have just renewed your proxies or have purchased a service within four hours and would like to replace or change some of your proxies, please contact support@pingproxies.com or open a ticket via the dashboard.

We will review these requests on a case-by-case basis.